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Sample Apology for Accounting Errors and Past Due Notices

Sample 1:

 

[Date]

Dear [Name of Customer],

We are very sorry for troubling you even after you made the payments on the exact time. We are very sorry that the system has been sending messages demanding your payment. We know that this has been very stressing to you since you have made the payments on time and you are receiving messages demanding payment.

After checking everything, we found out that after you made your payment, it was credited on a different account with the same name. It is also the reason why our system has been sending messages to you to demand the payments. We are very thankful that you sent us a message for this problem and we were able to track it down.

We are very sorry if the problem took a lot of time to be resolved and we are sorry for causing so much trouble to you. We will make sure that this problem will not happen again in the future and thank you for staying with us for a very long time. You are one of our valued customers and we are really sorry for causing a lot of problems on your side.

Sincerely Yours,

[Name of Sender]
[Title]
[Email]

 

 

Sample 2:

 

[Date]

Dear [Name of Customer],

We are very sorry to inform you that there have been some problems in our accounting department and the on-time payment that you made last [Date of Payment] was credited on a different account.

We traced the problem as soon as you reported it to us and we found out that we had a problem on the system that we are using. We would like to apologize for all the problems that this issue may have caused you and we would like to thank you for the immediate update because we were able to solve the system error and prevent a bigger problem for our company.

Please accept our sincere apology and we will guarantee that this kind of problem will not occur in the future.

Sincerely,

[Name of Sender]
[Title]
[Email]

 

 

Sample 3:

 

[Date]

Dear [name of customer],

We are very sorry for the recent accounting errors that occurred in our company causing problems to your side. We are very sorry for the continuous reminders that they system is sending you because of this problem. I know that you’ve been terribly alarmed since you made the payment on time and you are receiving messages that you should pay already.

The payment that you made was accidentally credited on a different account so the system automatically sent reminders on your phone number. It’s a good thing that you called us and cleared this matter right away and we were able to transfer the payments on your account.

Again, we are very sorry for the problems that this issue may have caused you and we promise that this kind of incident will never happen in the future.

Yours Truly,

[Name of Sender]
[Title]
[Email]

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