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Sample Apology for Delay of Refund

Sample 1:

 
[Date]

[Name of Company]
[Address]
[Zip Code]

Dear [Name of Recipient],

We are very sorry for the delay of refund that should have been issued last week. There have been a lot of problems in our computer and it has led to delays on your refund. We are doing our best to fix the problems and you can expect your refund on or before [Date].

We understand that you are running out of patience and the company takes full responsibility for this because we issued the refund including the date. Rest assured that the money will be sent on your account immediately.

Thank you for your perseverance to deal with this matter immediately and we appreciate your efforts in doing so.

Yours truly,

[Name]
[Title]
[Contact Number]

 

 

Sample 2:

 

[Date]

Dear [Name of Recipient],

We are writing this letter as an apology for the late refunds because of a defective product bought from our company. We are very sorry for the defective product and we are completely sorry for the late refunds as well. We understand that you already lost your patience because of more than 1 week of waiting.

Attached on this letter is the refund for the defective product. We will guarantee that these defective products will not happen again and if it were to occur in the future, refunds (if necessary) will be given immediately.

Thank you for your patience.

Sincerely,

[Name]
[Title]
[Contact Number]

 

 

Sample 3:

 

[your name]
[street address]
[city,state,zipcode]

[Date]

Dear [Name of Recipient]:

We have received your letter on [Date] with regard to the refund that our company, [Name of your Company], promised to give on the agreed date on [Date]. We want to send an apology first for the delay because we made some mistakes on the checks that we are going to release. Due to this, all of the refunds for the other customers were also delayed.

Let me assure that you together with this letter is the refund check that we promised. We are extremely grateful on your efforts to deal with this matter. Because of the problems that occurred on the mistakes that we made, we became reckless in tracking the checks that are supposed to be sent on the customers.

I already had a meeting with all the departments involved with the accounting and billing and we have made some adjustments in dealing with these kinds of situations to avoid problems for the customers.

Please accept our sincere apology for the delay and thank you for your patience.

Sincerely,

[Your Name]

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