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Sample Apology for Not Crediting Payment

Sample 1:

 

[Date]

Dear [Name of Customer],

Our company, [Name of Company], would like to apologize for not crediting the payment in your account after your transaction last [date of transaction].

Please accept our apology for this error and we will make sure that we will prioritize your order. We will also send some freebies as compensation for the problems that we have caused you.

We appreciate your patronage and we are sorry for the inconveniences.

Sincerely,

[Name of Sender]
[Title]

 

 

Sample 2:

 

[Date]

Dear [Name of Customer],

We would like to thank you for helping us locate your payment and we are very sorry for not crediting the payment immediately after your purchase on [Date of Purchase].

This problem is also the reason why we decided to upgrade our systems when it comes to accepting payments and orders because we want to make sure that this kind of problem will not happen in the future.

Thank you for understanding and we will send the merchandise to you immediately. Thank you for your continuous support.

Sincerely Yours,

[Name of Sender]
[Title]
[Email]

 

 

Sample 3:

 

[Date]

Dear [Name of Consumer],

We are very sorry for the problems that we have caused you after we failed to credit your payment last [Date of payment]. Our system experienced a huge problem during that time so some of the payments were not recorded.

Thank you for calling us immediately with regard to the matter and thank you for bringing it up. We were able to deal with the other uncredited payments and we will do everything that we can to deliver all of the merchandise that you ordered.

Thank you for your continuous support and sorry for the inconvenience.

Sincerely,

[Name of Sender]
[Title]

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