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Sample Apology for Overshipment

Sample 1:

 

[Date]

Dear [Name of Client],

We would like to apologize for the overshipment last [Date of shipment], especially if it has caused any confusion in your side. We received your letter for the excess merchandise and we would be arranging a delivery service to pick up the merchandise.

We checked your account to make sure that we really had a mistake of sending excess merchandise and we would like to thank you as well for reporting it to us. The delivery service will picking up the excess merchandise on [Date of Pickup].

Thank you for your recent order and you can guarantee that this issue will not happen again the future.

Yours Truly,

[Name of Sender]
[Title]
[Name of Company]

 

 

Sample 2:

 

[Date]

Dear [Name of Recipient],

We would like to apologize for the excess merchandise that was sent to you. It was supposed to be sent on a different address since it is an order from another client.

Thank you for reporting this incident to us because we are having a hard time tracking all of the orders shipped together with your merchandise. We already arranged a pick up transport to get the merchandise directly from your house.

Sorry for all of the inconveniences that this incident may have caused you and thank you for your cooperation.

Sincerely,

[Name of Sender]
[Title]
[Company Email]

 

 

Sample 3:

 

[Name of Sender]
[Title]
[Address]
[Phone Number]

[Date]

[Name of Recipient]
[Title]
[Address]
[Phone Number]

Dear [name of Recipient],

Please accept our apologies for the excess merchandise that were sent together with your order. Here are all the orders that you made on [Date of Order]:

[List all orders]

There have been some confusion over the delivery and we accidentally sent more products in your business. We would like to thank you for informing us about the error and we checked everything before we wrote back to you.

We will be sending a pick up transport in your place of business on [Date of Arrival] to pick up the excess merchandise. We are really sorry for all the problems that these mistakes may have caused you and your business. Thank you for your cooperation and we will see to it that these problems will not happen again in the future.

Regards,

[Name of Sender]

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