How do you request a refund?
Full refunds for defective goods need to be requested as soon as possible, so make sure to check the goods thoroughly as soon as you receive them. You should also use them in the manner they’re intended within a few days of receipt so you can check if everything is working correctly. Applying for a full refund within a short space of time should satisfy the laws in most countries.
IMPORTANT!
Before writing your letter, it is a good idea to not only check the consumer laws in your country but to also read the fine print in the documents or invoice that accompanied the product. The company’s website usually has a page on how to ask for a refund. This will give you the information you need to write a compelling letter to request your refund.
You might prefer our request for refund for poor service letter
The following sample letter should be expanded upon to include the research you have carried out.
Letter requesting a full refund – Sample 1:
[Your address]
[Name of Company]
[Address]
[Date]
To whom it may concern,
I would like to ask for a full refund for the [Name of Product], that I bought from your company on [Date of Purchase].
The reason I am requesting a refund is because [Give the reason you are not happy with the product. Does it look different to the picture advertsing it, did it not switch on, were pieces missing etc]
I’ve read your terms and conditions and am aware that I am entitled to a full refund in these circumstances. I attach the receipt of my purchase in this letter as proof that it was purchased from your company.
Please let me know how and where to return the [item].
I look forward to receiving a prompt refund.
Yours Sincerely,
[Your name]
Email requesting a full refund – Sample 2:
Subject: Refund for faulty goods
Order no: [order no]
To whom it may concern,
I would like to ask for a full refund for the [Name of Product], that I bought from your company on [Date of Purchase].
The reason I am requesting a refund is because [Give the reason you are not happy with the product. Does it look different to the picture advertsing it, did it not switch on, were pieces missing etc]
I’ve attached a photo/s showing the fault so you can see the problem.
Under the distance selling rules, I am returning the [item] to the returns address as stated on your website for a full refund as I have now informed you of the fault within the required 14 days. [This is the law in the UK – check in your country and adjust accordingly].
I paid by PayPal so please would you deposit the refund into my PayPal account too?
I look forward to receiving a prompt response.
Yours Sincerely,
[Your name]
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